g - ITIL v3 - v3 Structure - regulatory environment, firm...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
1 Volume 1 Service Strategy Volume 2 Service Design Volume 3 Service Transition Volume 4 Service Operation Volume 5 Continual Service Improvement ITIL Processes incorporating ITIL V1 and V2 ITIL Processes incorporating ITIL V1 and V2 The ITIL V3 Books © The Art of Service 2007 ITIL v3 Structure The Core Component The new Core is a set of five books instead of the current two: Service Delivery and Service Support. The new core follows a lifecycle model from design to retirement. This includes the best practice ITIL processes as described in ITIL V1 and ITIL V2 According to Sharon Taylor, ITIL Chief Architect (ITIL version 3), the working titles are: Service Strategies —hub of the core; understanding and translating business into IT strategy; recognizing and responding to business catalysts; selecting the best practices based on industry,
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: regulatory environment, firm size, etc. • Service Design —IT service and architecture design models to consider, including outsourcing, insourcing,co-sourcing, etc. • Service Transition —how to create a transition strategy from service design and put it into the live environment. Topics include change and release management, service models, and checklists for taking designs into production (analogous to a software development lifecycle but for IT services). • Service Operation —how to manage services in the live or production environment; day-to-day management issues; how to react to failures; how to develop and monitor metrics of quality; and how to manage the reactive elements and processes. • Service Improvement —how to improve service once deployed....
View Full Document

This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

Ask a homework question - tutors are online