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Unformatted text preview: regulatory environment, firm size, etc. • Service Design —IT service and architecture design models to consider, including outsourcing, insourcing,co-sourcing, etc. • Service Transition —how to create a transition strategy from service design and put it into the live environment. Topics include change and release management, service models, and checklists for taking designs into production (analogous to a software development lifecycle but for IT services). • Service Operation —how to manage services in the live or production environment; day-to-day management issues; how to react to failures; how to develop and monitor metrics of quality; and how to manage the reactive elements and processes. • Service Improvement —how to improve service once deployed....
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This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.
- Spring '10