j - ITIL v3 - What Does It Mean - What does it mean...

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Introduction A major overhaul of the IT Infrastructure Library® (ITIL®) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new “hub-and-spoke” design with a descriptive core framework as the hub and prescriptive solutions as spokes. Perhaps most useful are new implementation templates based on industry, firm size, business model, and regulatory environment that provide an impressive array of targeted solutions. An enhanced descriptive core, new and more prescriptive additions, improved guid- ance on business alignment, and recent international standards approvals move ITIL from a “nice to have” to a “must have” for any IT professional or organization. If you have been putting off ITIL, now is the time to begin. If you are already implementing ITIL, you should consider these new capabilities. In either case, you need to understand the impact that ITIL v3 will have on the entire IT industry. ITIL version 3 The current IT Infrastructure Library (ITIL), version 2, was released in 2000. ITIL v3’s books will start shipping in September 2006, and there are some major changes ahead for the ITIL and those who use it. The goal of the new ITIL is to provide a simple-to-understand, business-aligned implementation that you can customize to your specific operational situation and IT environment. New topics include: understanding busi- ness catalysts and how they produce IT strategies; how you should respond to specific business drivers like compliance and regulation; and how to interoperate with other standards. ITIL v3 uses a hub-and-spoke model with fundamental core concepts as the hub and specific market and industry guidance in complementary components as the spokes. Because ITIL involves best practices, it can never be fully prescriptive and must always remain descriptive. However, the changes do make ITIL v3 more detailed and industry directed and, thus, more prescriptive than the current ITIL. ITIL v3 will also provide significant new resources to help you “do-it-yourself”. These resources include case studies, templates, and examples. For instance, you can find out of how to build a service catalog or how to perform self-assessments. Reasons for ITIL v3 The UK’s Office of Government Commerce (OGC) continues to own the core guidance and the ITIL brand, but they have passed responsibility for stewardship to itSMF International (international ITIL user group). What does it mean
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According to a letter written from the OGC to the itSMF discussing collaboration on ITIL development: “Ownership in this context means OGC is the ultimate authority on the content of core guidance in ITIL and provides visible endorsement through use of OGC-owned brands and trademarks.” “Stewardship means the assurance that the guidance is truly best practice through the engagement of experts in development and promulgation.” ItSMF stewardship is important and makes ITIL v3 truly representative of the industry and driven by input from
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This note was uploaded on 10/15/2011 for the course COMPUTER 40443 taught by Professor Safari during the Spring '10 term at Sharif University of Technology.

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j - ITIL v3 - What Does It Mean - What does it mean...

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