k - ITIL v3 - Quick Reference - ITIL v3 Quick Reference...

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ITIL v3 Quick Reference The New Books. .. What’s Inside. .. Service Strategy Business Service Management Portfolio Management Risk Management Organizational Development Financial Management A guide to developing the principles of service management into a strategic asset. The framework will help develop internal and external markets, service assets, the service catalog, and implementation strategies. Service Design Service Level Management Availability Management Information Security Management Supplier Management Capacity Management IT Service Continuity Management A guide to developing services and service management. The framework will assist in the development of valuable, recoverable customer services with achievable levels, standards, and regulations. The design guidance will process service strategies into a catalog of managed services. Service Transition Change Management Asset and Configuration Management Release and Deployment Management Service Validation and Testing Evaluation
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k - ITIL v3 - Quick Reference - ITIL v3 Quick Reference...

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