ch10 - CHAPTER 10 Supply Chain Management CHAPTER OUTLINE...

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CHAPTER 10 Supply Chain Management
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CHAPTER OUTLINE 10.1 Supply Chains 10.2 Supply Chain Management 10.3 Information Technology Support for Supply Chain Management
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LEARNING OBJECTIVES Define the term supply chain, and discuss the three components of a supply chain. Define supply chain management, and understand its goals. Identify various problems that can occur along supply chains. Explain how information technology supports supply chain management.
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Chapter Opening Case Film camera Digital camera Movies sent with encrypted disks Movies sent over fiber optic cables
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10.1 Supply Chains
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Generic Supply Chain
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Supply Chain (recall Figure 2.2)
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The Flows of the Supply Chain Material flows Information flows Financial flows
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10.2 Supply Chain Management Supply chain management (SCM) Interorganizational information system (IOS)
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Push Model Forecast Mass production Salesperson Happy customer
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Pull Model Dell customer order Dell factory Dell customer
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Problems Along the Supply Chain Poor customer service Poor quality product High inventory costs Loss of revenues New technologies
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This note was uploaded on 10/15/2011 for the course M I S 204 taught by Professor Yvonnegreewood during the Fall '07 term at Pennsylvania State University, University Park.

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ch10 - CHAPTER 10 Supply Chain Management CHAPTER OUTLINE...

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