ch11 - CHAPTER 11 Managerial Support Systems CHAPTER...

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CHAPTER 11 Managerial Support Systems
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CHAPTER OUTLINE 11.1 Managers and Decision Making 11.2 Business Intelligence 11.3 Data Visualization Technologies 11.4 Intelligent Systems
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LEARNING OBJECTIVES Describe the concepts of management, decision making and computerized support for decision making. Describe multidimensional data analysis and data mining. Describe digital dashboards.
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LEARNING OBJECTIVES (continued) Describe data visualization, and explain geographical information systems and virtual reality. Describe artificial intelligence (AI). Define an expert system and identify its components. Describe natural language processing and natural language generation, and neural networks.
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Chapter Opening Case
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11.1 Managers and Decision Making Management
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The Manager’s Job and Decision Making Managers have three basic roles (Mintzberg 1973): Interpersonal roles Informational roles Decisional roles
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The Manager’s Job & Decision Making (continued) Decisions and Decision making
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Decision Making Process
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The number of alternatives to be considered constantly increases. Decisions must be made under time
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This note was uploaded on 10/15/2011 for the course M I S 204 taught by Professor Yvonnegreewood during the Fall '07 term at Pennsylvania State University, University Park.

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ch11 - CHAPTER 11 Managerial Support Systems CHAPTER...

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