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Unformatted text preview: Axia College Material Appendix C Case Scenarios Select one of the following case scenarios. Based on the scenario you select what would be an appropriate customer service response to the patient? Case Scenario 1 Ms. Green returns home from the pharmacy and opens her medicine bottle to select one of the pills. It looks entirely different from the pills she has previously taken. She goes back to the pharmacy and now you are on duty. You were not on duty earlier when the prescription was filled incorrectly. She is upset and says to you, What would have happened if Id taken the incorrect pills?! How do you respond to Ms. Green? Case Scenario 2 You are a pharmacy technician at a local store. One of your regular customers, Mr. Johnson, has a prescription that is refilled every 30 days. Insurance only covers the cost every 30 days. Mr. Johnson just had it refilled a week ago and now wants it refilled again. When you ask him why he is getting it refilled again so soon, he says, I am leaving to go on a cruise tomorrow and I wont...
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This note was uploaded on 10/16/2011 for the course HCP210 HCP210 taught by Professor Barbara during the Spring '11 term at University of Phoenix.
- Spring '11