Letter_3 - November 1, 2010. Although no one likes to...

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October 2, 2010 Ms. Yingying Zhu 34 Brompton Lane, Apt. 213 Baltimore, MD 21576-6147 Dear Ms. Zhu: It has been a pleasure to have you as our customer at the business for the past five years, and we look forward to serving you in the future. Over these last two years we have experienced dramatic increase in costs at Fedex Delivery for labor and fuel costs on Saturday deliveries. Last year we absorbed those increases and so did not discontinue the service. We wish we could do it again but, unfortunately, we must discontinue our Saturday deliveries, effective
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Unformatted text preview: November 1, 2010. Although no one likes to receive their package late, we know that you do not want us to compromise on the quality of service that you and your customers expect and deserve at Fedex Delivery. Please let us know how we can assist you in the future. We wish you a very successful and profitable 2010. If you have any questions, please call or visit our office. Cordially, Wentian Su Manager [email protected] 3900 Chestnut Street Apt. 234 Philadelphia, PA 19104 (215)760-5845 www.fedex.com...
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This note was uploaded on 10/17/2011 for the course ECON 212 taught by Professor Ffa.de during the Spring '11 term at Drexel.

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