Week_4_post_Alan - Alan Mulally the new CEO at Ford Motor Company used several direct and indirect conflict management techniques to change the

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Alan Mulally, the new CEO at Ford Motor Company used several direct and indirect conflict management techniques to change the culture at Ford for the better. Examples are listed below: When Alan Mulally gave the directive that “They can either work together or they can come see me” o Direct conflict resolution – Competition and Authoritative Command – basically exercising the chain of command to make things happen. In other words if you cannot make up your mind, I will make it up for you. An example is when your kids can not share the new toy so the parent dictates when each will play with it. When Alan Mulally dealt with the “All agreement, no conflict” issue with the focus on transparency, data-based decision making and cooperation between divisions o Interdependence Altering scripts and myths – parties know that reducing conflicts will not happen and basically go to meetings stating they will help each other out – but nothing ever happens. (Sounds like our current government ) o Direct conflict management Avoidance – parties try to stay neutral at all costs When Alan Mulally “gave consistency of purpose” o Interdependence Appeals to common goals – focus the attention of potentially conflicting individuals and teams on one mutually desirable conclusion
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/17/2011 for the course PM586ON B taught by Professor W during the Fall '10 term at Keller Graduate School of Management.

Page1 / 2

Week_4_post_Alan - Alan Mulally the new CEO at Ford Motor Company used several direct and indirect conflict management techniques to change the

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online