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CHAPTER 2: MASTERING INTERPERSONAL COMMUNICATION 1) OUTLINE Improving Your Performance in Teams Advantages and Disadvantages of Teams Collaborative Writing Developing Your Business Etiquette Etiquette in the Workplace Etiquette in Social Settings Making Your Meetings More Productive Preparing for Meetings Leading and Participating in Meetings Using Meeting Technologies Improving Your Listening Skills Recognizing Various Types of Listening Understanding the Listening Process Overcoming Barriers to Effective Listening Improving Your Nonverbal Communication Skills 2) RÉSUMÉ Improving Your Performance in Teams A team is a unit of two or more people who share a mission and the responsibility for working to achieve their goal. Teams are important in today’s workplace and help an organization succeed by: improving productivity, improving creativity, increasing employee involvement, increasing employee job security. The most effective teams share the following characteristics: have a clear sense of purpose, communicate openly and honestly, reach decisions by consensus, think creatively, know how to resolve conflict. A successful team can provide a number of advantages: increased information and knowledge increased diversity of views increased acceptance of a solution higher performance levels
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Teams need to be aware of and work to counter the following potential disadvantages: groupthink—when individuals go along with everyone else on the team, even though everyone else is wrong, hidden agendas—when private motives affect group interaction, free riders—when some members do not contribute their fair share, cost—coordinating group activities, schedules, etc. can be quite costly. Teams are often expected to collaborate on reports, websites, presentations and other communication projects. These guidelines will help teams work together successfully: select collaborators carefully, agree on project goals before you start, give your team time to bond before diving in, clarify individual responsibilities, establish clear processes, avoid writing as a group, verify tools and techniques. A variety of writing collaboration tools exist that allow team members to work together.
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This note was uploaded on 10/17/2011 for the course ENG 310 taught by Professor Dr.rachal during the Spring '11 term at Nicholls State.

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