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Unformatted text preview: COMS 3302-7-Putnam Writing Routine and Positive Messages Chapter 8 Making Routine Requests Types of Routine requestsplacing orders, requesting information and action (like the Metro Power letter you will write), making claims and requesting adjustments, etc. Strategy for Routine Requests State Your Request Up Front : Use the direct approach as you are requesting information and action (page 205) This is applicable for your assignment: Temper, Temper: E-mail to Metro Power employees about technology failures. First Paragraph : Start with the first paragraph which is a clear statement (the main idea p. 205) that explains why you are writing. 1. Pay attention to tonevery easy to misinterpret, especially if motions are running hot. Give careful thought to the words you choose. 2. Work under the assumption that the audience will comply. Be sure to be clear with your reasoning to make this happen.reasoning to make this happen....
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- Spring '11