Eng 310 Ch. 9 Lecture Notes

Eng 310 Ch. 9 Lecture Notes - COMS 33028Putnam Writing...

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COMS 3302-8-Putnam Writing Negative Messages Chapter 8 Developing Negative Messages—Choosing the Best Approach Though must be put into how you say “no.” The overall goal is to preserve the business relationship while  also adhering to your organization’s standards or expectations. Saying “no” is sometimes a necessity in  business. But  how  we say it is always a consideration. Some factors you need to consider before crafting  your response: Will the bad news be a shock to the receiving party? Does the person receiving the bad news prefer it straight up or does this person react better  when the news comes gently? How important is this news to the receiver? Big deal or minor matter? What is your current and desired future business relationship with this person? Do you need to get the person’s attention? What does your organization like? Direct or indirect? What kind, if any, follow-up communication do you seek? The Direct Method  is good when you want to make the message short and you want to get to the point  quickly.  If you choose the  direct
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This note was uploaded on 10/17/2011 for the course ENG 310 taught by Professor Dr.rachal during the Spring '11 term at Nicholls State.

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Eng 310 Ch. 9 Lecture Notes - COMS 33028Putnam Writing...

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