30 TestBank Ch01

30 TestBank Ch01 - Test Bank Chapter 1 163 Chapter 1Test...

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Test Bank – Chapter 1 163 Chapter 1—Test Bank Building Your Career Success with Communication Skills DIFFICULTY (DIF) TYPE OTHER CODES 5 – Most difficult App – Application question ANS – Answer 3 – Average difficulty Con – Conceptual question REF – Page Reference 1 – Least difficult Def – Definition TOP – Chapter Topic NOT – Note (feedback/ explanation) * Question used in Web Chapter Review quiz Multiple Choice 1. Employers seeking new employees often rank communication skills a. among the less important job competencies. b. among the most requested competencies in new hires. c. in the middle of a long list of essential competencies. d. below technical skills in terms of important competencies. ANS: b REF: p. 2 TYPE: Con DIF: 3 TOP: The Importance of Communication Skills to Your Career NOT: While employers need employees who are skilled in many areas, communication skills are among the most requested competencies when employers interview prospective employees. *2. Job recruiters identify which of the following as the top skill set sought in job applicants? a. The ability to multitask and to respond quickly b. The ability to work flexible schedules and to accept overtime c. The ability to adapt to technological advances and to use computers effectively d. The ability to write and speak well ANS: d REF: p. 2 TYPE: Con DIF: 3 TOP: The Importance of Communication Skills to Your Career NOT: The communication skills of strong writing and speaking are most sought in job applicants according to recruiters, although all of the items identified in these answers may be needed. 3. Technological advances have __________ the number of written messages exchanged in the workplace. a. not changed b. increased c. decreased d. No answer choice is correct. ANS: b REF: p. 3 TYPE: Con DIF: 3 TOP: The Importance of Communication Skills to Your Career
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164 Chapter 1 – Test Bank NOT: Advances in technology have increased the number of written messages exchanged in the workplace, especially as virtual teams become more common. 4. Businesses spend billions of dollars annually to teach employees to write documents that a. are clear and concise. b. entertain and grab attention. c. are humorous and creative. c. demonstrate great storytelling skill. ANS: a REF: p. 3 TYPE: Con DIF: 3 TOP: The Importance of Communication Skills to Your Career NOT: It is most important that business documents communicate clearly and concisely; design and entertainment values are less important. 5. Major trends in today’s dynamic world of work include flattened management hierarchies, more participatory management, heightened global competition, and increased emphasis on a. developing fully interactive Web sites. b.
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30 TestBank Ch01 - Test Bank Chapter 1 163 Chapter 1Test...

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