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35 TestBank Ch05 - Chapter 5 Test Bank 229 Chapter 5Test...

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Chapter 5 – Test Bank 229 Chapter 5—Test Bank E-Mail and Memorandums DIFFICULTY (DIF) TYPE OTHER CODES 5 – Most difficult App – Application question ANS – Answer 3 – Average difficulty Con – Conceptual question REF – Page Reference 1 – Least difficult Def – Definition TOP – Chapter Topic NOT – Note (Feedback/ explanation) *Question used in Web chapter review Multiple Choice 1. Which of the following statements about e-mail use in the workplace is most accurate? a. Memos and letters are still the most common forms of communication in today’s workplace. b. E-mail is the communication channel of choice in the United States, but written letters and memos still dominate in all other countries. c. Because e-mail is so informal, it is used only for internal communication. d. The growing demand for information in the workplace has led to an increased use of e-mail. ANS: d REF: p. 98 TYPE: Con DIF: 3 TOP: Applying the Writing Process to Produce Effective E-mail and Memorandums NOT: The growing demand for information means an increasing use of e-mail for many internal and some external communications. 2. Routine e-mail messages and memos a. have topics that are not sensitive. b. require persuasion. c. are indirect and begin with an explanation. d. need not be carefully organized because they are informal. ANS: a REF: p. 99 TYPE: Con DIF: 3 TOP: Applying the Writing Process to Produce Effective E-mail Messages and Memos NOT: Routine e-mail messages and memos have topics that are not sensitive. These e-mails and memos also require little persuasion, use the direct strategy, and should be well organized.
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230 Chapter 5 – Test Bank 3. Which of the following statements about Phase 3 of the writing process is correct? 4. As you compose a business document, you should a. use extended blocks of text. b. group related information into long paragraphs. c. use white space to separate paragraphs. d. use a formal tone. ANS: c REF: p. 100 TYPE: Con DIF: 3 TOP: Phase 2: Research, Organization, and Composition NOT: Separating paragraphs with white space improves readability. You can also use short blocks of text, group information into short paragraphs, and use a conversational tone.
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