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Unformatted text preview: 70 Chapter 11 – Test Bank Chapter 11—Test Bank Communicating in Person, in Meetings, by Telephone, and Digitally DIFFICULTY (DIF) TYPE OTHER CODES 5 – Most difficult App – Application question ANS – Answer 3 – Average difficulty Con – Conceptual question REF – Page Reference 1 – Least difficult Def – Definition TOP – Chapter Topic NOT – Note (Feedback/ explanation) *Question used in Web Chapter Review quiz Multiple Choice 1. Which of the following is an advantage of face-to-face conversation? a. You can be expressive and persuasive in a face-to-face conversation because you can use your voice and body language to make a point. b. You are less likely to be misunderstood in a face-to-face conversation because you can read feedback and make needed adjustments. c. Face-to-face conversation satisfies a deep human need for social interaction. d. All answer choices are advantages of face-to-face conversation. ANS: d REF: p. 317 TYPE: Con DIF: 3 TOP: Improving Face-To-Face Workplace Communication NOT: All answer choices (expressiveness and persuasiveness, less misunderstanding, and satisfying need for social interaction) are advantages of face-to-face conversation. 2. Proper pronunciation means a. saying words correctly and clearly with accepted sounds and accented syllables. b. identifying the part of speech needed and inflecting the form correctly for the context. c. speaking in a moderately low-pitched voice at about 125 words per minute. d. varying voice volume, rate, and pitch to create a pleasing and melodious vocal pattern. ANS: a REF: pp. 317–318 TYPE: Def DIF: 1 TOP: Using Your Voice as a Communication Tool NOT: Proper pronunciation means saying words correctly and clearly with the accepted sounds and accented syllables. Proper pronunciation can give you a distinct advantage in your job. 71 Chapter 11 – Test Bank 3. Melissa, hoping for a promotion, wants to improve her pronunciation skills. Which of the following is the best advice for Melissa? a. Hire a professional speech coach. b. Listen carefully to educated people. c. Practice sounding enthusiastic when she speaks. d. Just relax. Mispronouncing a few words is common and won’t affect the opportunity for promotion. ANS: b REF: pp. 317–318 TYPE: App DIF: 5 TOP: Using Your Voice as a Communication Tool NOT: One of the best ways for Melissa to improve her pronunciation skills is to listen to educated people. *4. Speakers are advised to avoid “uptalk.” Uptalk is defined as a. speaking in an upbeat manner even in serious situations. b. using a consistently high pitch, rate, and volume when speaking. c. emphasizing or stressing certain words to change the meaning of the message....
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- Spring '11
- telephone call