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46 TestBank Unit 2 Test

46 TestBank Unit 2 Test - Unit Test 2 Chapters 58 EBC 7e...

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Unit Test 2 – Chapters 5–8 143 EBC, 7e Unit Test 2, Chapters 5–8 Name _______________________ Write your answers in this booklet ONLY if your instructor directs. True-False Circle T or F on this sheet OR record your answers on a machine form, if so directed. 1. One important function of e-mail is exchanging information within organizations. 1. T F 2. Including a subject line in your e-mail message or memo is optional because the message is usually short. 2. T F 3. Main headings, subheadings, and category headings improve the organization of reports but create unneeded clutter in e-mails and memos. 3. T F 4. Because e-mail messages are more informal than other workplace communication channels, you don’t have to be so concerned with correct grammar and spelling. 4. T F 5. When replying to a request that involves listed questions, it’s best to arrange your answers in the same sequence as in the list. 5. T F 6. To register a serious claim, you should always write a letter. 6. T F 7. Please send me information about services your agency provides to companies seeking temporary employees is an appropriate command for a letter requesting information. 7. T F 8. To sound professional and courteous, you should include a sentence such as Thank you for your time in the closing paragraph of an information or action request letter. 8. T F 9. When explaining compliance in the body of an adjustment letter, you should avoid words such as regret , misunderstanding , and unfortunately . 9. T F 10. Writers of recommendation letters should include global statements of job competence such as She was careful, accurate, and efficient. 10. T F 11. The opening of a persuasive request should be used to gain your reader’s attention and interest. 11. T F
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144 Unit Test 2 – Chapters 5–8 12. Directives moving downward from superiors to subordinates usually follow the direct pattern. 12. T F 13. An effective technique when writing a persuasive claim letter is to imply that the reader intentionally caused the problem. 13. T F 14. Use of e-mail, company Web pages, and fax machines has reduced the importance and effectiveness of sales letters delivered by land mail. 14. T F 15. Testimonials used in your online sales message are best sprinkled throughout the copy. 15. T F 16. The indirect strategy appeals to efficiency-oriented writers who don’t want to waste time trying to soften the effects of bad news. 16. T F 17. Although you can’t always predict the consequences of your words, you can avoid libel, defamation, and misrepresentation of your organization. 17. T F 18. Placing the reasons before the bad news improves the chances that the reader will accept and understand the bad news. 18. T F 19. We regret to inform you that company policy does not allow us to provide employee references to prospective employers is an example of an effective explanation. 19. T F 20. If a businessperson apologizes for a failure and agrees upon an adjustment in a phone call to the customer, a follow-up letter is typically not needed. 20. T F Multiple-Choice
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