Communication - Ask Dont be defensive Clarify feedback...

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Communication
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Communication An interactive and interdependent systemic process whereby meaning is generated using symbols in the form of verbal, written, nonverbal and metacommunications.
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Interactive and Interdependent Encode Noise Decode Two Way Process
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Symbolic Process C a t
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Symbols Arbitrary v Random, by chance, illogical Abstract v Nonrepresentational, theoretical, intangible Ambiguous v Vague, unclear, indefinite, confusing
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S y m b o l s h a v e n i g c t
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Intentionality Debate “You cannot NOT communicate” (Watzslawick, 1967)
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Skills Use multiple channels Be complete and specific Take responsibility – “I” and “mine” Simplify language Be congruent Nonverbal - Verbal Don’t Match? NONVERBAL WINS!!!!!!
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Feedback Check to be sure the listener understands
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Unformatted text preview: Ask Dont be defensive Clarify feedback Watch for Nonverbal Clues Single best skill you can work on to improve communication Active Listening Listening Hear 4 times rate of average speaker! Empathy put self in their shoes Ask Questions Paraphrase Integrate what is said Dont interrupt Confront your biases Visual Communication Kinesics (Body Lang.) Tactile Communication Vocal Communication Communicating through Time Proxemics Image Communication Nonverbal Environment Interpersonal Distance Posture Hand Gesture Facial Expression Voice Quality Personal Appearance...
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Communication - Ask Dont be defensive Clarify feedback...

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