MJ12e-TB-ch01 - Chapter 1 1 Human resource management is a...

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Chapter 1 1. Human resource management is a. supervising, monitoring, controlling, and disciplining employees in order to achieve organizational goals. b. the designing of organizational systems to ensure that human talent is used effectively to accomplish organizational goals. c. the use and coordination of human capital to ensure the profitability and survival of the organization. d. the design of the organization and its systems in order to achieve the goals of the organization. 2. HR metrics must be linked to a. statistical analyses. b. industry outcomes. c. business performance. d. employee satisfaction. 3. All of the following are types of organizational assets EXCEPT a. social. b. human. c. financial. d. intangible. 4. Which of the following statements is TRUE? a. Because of the higher quality of Western European education, the return on human capital for European firms is higher than the return on human capital for U.S. firms. b. Companies that spend more than 60% of total operating costs on employee costs have poor returns on investment in their human capital. c. U.S. firms spend nearly twice as much as European firms on employee salaries and benefits, but U.S. firms experience higher levels of return on investment for their human capital. d. Human capital is the collective value of capabilities, knowledge, skills, life experiences and motivation of an organizational workforce. Being intangible, it is difficult to measure the effect of human capital on shareholder value. 5. In a university, the assets that allow all the other assets of the school to be used to offer educational services to its students are the university’s a. financial endowment and income. b. physical plant such as libraries, laboratories and technological learning facilities. c. administrators, professors, and other employees. d. intangible assets such as its unique operating processes and specialized research capabilities. 6. The Chief Financial Officer of McGill Tubing wants to learn the contribution of McGill’s workforce toward creating value for shareholders. An analysis which would provide this information is the calculation of a. the human capital revenue stream. b. marginal revenue generated per employee. c. return on human capital investment. d. profit per employee. 7. Through ____ HR management provides the organization with a sufficient supply of qualified individuals to fill the jobs in the organization.
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a. staffing b. affirmative action c. talent management d. performance management 8. Tyrone Toys is intensely focused on reducing labor costs. During the executive committee’s discussion of closing its unionized plant in Ohio and opening a non-union plant in Mississippi, the executive vice president of HR suggests that the committee get legal advice in case Tyrone Toys would be subject to lawsuits by the union. This interaction suggests that a. HR is not a strategic partner in this firm because the EVP of HR is reacting to another committee member’s suggestion, not proactively making his own suggestion. b.
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This note was uploaded on 10/17/2011 for the course MNGT 367 taught by Professor Nichols during the Summer '11 term at Nicholls State.

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MJ12e-TB-ch01 - Chapter 1 1 Human resource management is a...

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