Mktg 367 Ch 3 - Chapter 3 1. Applebee rewards managers who...

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Chapter 3 1. Applebee rewards managers who are able to retain high-performing employees. If you were a store manager, which of the following actions or behaviors would be most likely to be in your control that would improve retention of your high-per- forming hourly employees? a. Improve wage levels significantly for all hourly employees. b. Improve the benefits package for hourly employees. c. Base hourly employee raises on performance. d. Provide job security for hourly employees. 2. A/an ____ is the collection of unwritten expectations employees and employers have about the nature of their work rela- tionships. a. implied agreement b. organizational culture c. psychological contract d. employment relationship 3. The psychological contract is a. legally and ethically binding. b. relevant mainly to managerial and professional employees. c. primarily the psychological relationship of the employee and the employing organization. d. subjective and individual. 4. From the employee’s point of view, the traditional psychological contract has changed mainly because of a. organizational downsizing and the layoff of long-term loyal employees. b. the transition of the U.S. economy from a manufacturing to an information-based eco- nomy. c. declining real pay which has not kept up with the cost of living. d. employers favoring younger, less-expensive Generation X and Y employees over the more highly-paid Baby Boomers and Matures. 5. Eighty percent of VidGameMasters’ employees were born between 1980 and 1990. The new director of HR at this firm realizes that employees in this firm a. tend to be non-communicative with their supervisors. b. will expect quick rewards. c. will value job security. d. to be less adaptable than other age demographic groups.
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6. The “new” psychological contract between employers and employees includes the expectation that the employer will provide the employee with a. rising pay. b. career progression within the organization. c. good benefits. d. flexibility to balance work and home life. 7. When employees feel the employer has broken the psychological contract, the key “loss” that contributes to employee turnover is loss of a. loyalty to the organization. b. commitment to the employee’s occupation or profession. c. confidence in the legal protection of employee rights. d. employee effort into achieving excellent performance. 8. The “new” psychological contract involves the expectation that employees will provide employers with a. continuous skill improvement. b. permanent organizational membership. c. continuous maximum effort. d. total psychological commitment. 9. The main reason for organizations to be interested in the differences among the various generations (Baby Boomers, Gen- eration Y, etc.) is a. the wide variation in benefits desired by each demographic group. b.
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This note was uploaded on 10/17/2011 for the course MNGT 367 taught by Professor Nichols during the Summer '11 term at Nicholls State.

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Mktg 367 Ch 3 - Chapter 3 1. Applebee rewards managers who...

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