Chapter 3 Notes - Chapter 3 Notes Organization/Individual...

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Chapter 3 Notes Organization/Individual Relations and Retention Components of the Psychological Contract: Employers provide: 1. Competitive compensation and benefits 2. Flexibility to balance work and home life 3. Career development opportunities Employers contribute: 1. Continuous skill improvement and increase productivity 2. Reasonable time with the organization 3. Extra effort when needed Factors Affecting Job Satisfaction and Organizational Commitment: 1. The individual: Ability, Motivation, Support 2. The job: Design, Job elements 3. Job satisfaction/dissatisfaction 4. Organizational commitment 5. Absenteeism/turnover Job Satisfaction, Loyalty, and Commitment: Job Satisfaction – a positive emotional state resulting from evaluating one’s job experience. Organization Commitment (Loyalty) – the degree to which employees believe in and accept organizational goals and desire to remain with the organization. Continuance Commitment – the likelihood that an individual will stay with rather than withdraw from the organization. Individual Employee (including quantity and quality) Performance: Individual Performance Factors: 1. Individual ability to do the work: i. Talents ii. Interest iii. Personality characteristics 2. Effort level expended: i. Motivation ii. Work effort iii. Attendance/turnover iv. Job design 3. Organizational support: i. Training and development ii. Equipment and technology iii. Performance standards iv. Management and co- workers Performance (P) = Ability (A) x Effort (E) x Support (S) Individual Motivation: Motivation – the desire within a person causing that person to act to reach a goal.
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