Chapter 14 Activities

Chapter 14 Activities - important business meeting with...

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Chapter 14 Activities GROUP WORK  TO BE TURNED IN TODAY (worth 10 points) How do you plan to improve service quality and productivity? How do your customers evaluate service quality (pg. 369-370)? What Gaps exist in your service quality (pg. 370-371)? What ways can you close those service 2 | 1
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Group Project Details On April 20th you are having an
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Unformatted text preview: important business meeting with your CEO, Laura Lott Valenti and the Board of Advisors. You will have 8 minutes to present information on your new department, which is focused on customer development and retention named _______ Performance. During your business meeting you will...
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Chapter 14 Activities - important business meeting with...

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