m1l4 - Fall 2009 Module 1 Delighting Customers Lecture 4:...

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David Robinson © D. Robinson, 2009 Fall 2009 Module 1 Delighting Customers Lecture 4: Product II
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Class 4: Product II Brands Product Life Cycle Product management for mature products
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Product as one element of the Marketing Mix Marketing Mix Product Price Place Promotion
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Brands Way to differentiate similar products A brand is a short-hand for a promise between the seller and the customer It’s a representation of the value offered and expected—the “brand promise” Why will people pay more for branded goods? Why did branding turn out to be important for e- commerce?
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A Brand is a Promise Notice all the brands: 1. EA Sports 2. Madden 3. NFL 4. Riddell 5. NFL Players 6. Cardinals
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External Elements of “ Brand A brand is more than a name Name Short, pronounceable, not-rude, distinctive, can be ™ Logo Color scheme Sound (Metro PCS “hello, hello, hello” jingle)
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The Product Life Cycle A theoretical concept with practical implications
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m1l4 - Fall 2009 Module 1 Delighting Customers Lecture 4:...

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