Workplace Conflict - Workplace Conflict 1 Workplace...

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Workplace Conflict 1 Workplace Conflict DeAngela L. Dixon GM570 Professor Everhart December 11, 2010
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Workplace Conflict 2 Conflict is when two or more values, perspectives and opinions are contradictory in nature and have not been aligned or agreed about yet. Conflict is often needed if it helps raise and address problems. Conflict is a problem when it hampers productivity, lowers morale, causes more conflicts and causes inappropriate behaviors. There is no one best way to deal with conflict. It depends on the current situation. Conflict is here to stay, it will never go away. In order to successfully manage conflict, you need to understand the principles of conflict, develop and refine your communication skills, and be able to go through a series of steps specifically designed to help you manage potential conflict situations. There are steps to take to manage a potential conflict. These steps include: diagnose the situation, involve all parties, collect all information, reinforce agreements, negotiate disagreements and solidify agreements. Table of Contents
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Workplace Conflict 3 I. Introduction II. Background III. Literature Review IV. Analysis V. Recommendation VI. Reflection VII. Conclusion VIII. References Conflict is in everyone’s life. It can be hard for an individual to work in an environment where conflict exists. There are two sides to conflict—a negative and a
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Workplace Conflict 4 positive. Negative conflict can result in frustration, the creation of more problems, or for some health concerns. Positive conflict can clarify misunderstandings, help create new agendas, and possibly strengthen an organization. The purpose of this research is to describe a conflict within the organization that I am employed with. Models of conflict and how to deal with workplace conflict will be discussed as well. As an Assistant Manager with Falcon Holdings I have been in conflict with some of the employees about what is expected of them as a member of the team. Each employee is trained once they are hired to do the job they were hired to do. The employee is also trained about what is expected from them as an employee. The average amount of time that is spent on training is approximately five days, depending on the position it may be longer. Within the company every store is subject to a Mystery Shop once a month. If the store scores 90 or better the General Manager and Assistant Manager receive a bonus on the next month check. If the managers do not get the bonus, the employees are lacking in training or slacking in job performance. Managers thrive on making bonus and the only way to make bonus is to have full cooperation from the team This conflict involves the uncertainty of whether or not managers can continue to supervise employees who do not care about their job responsibility. This type of workplace conflict needs to be resolved so that everyone involved can work together to produce an effective team. There has to be interaction between the employees and
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Workplace Conflict - Workplace Conflict 1 Workplace...

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