Chapter 8 - regardless of the source and varies in...

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Organizational Stress Chapter 8
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What is Stress? Stress as a reaction Stress as an event Stress as an interaction
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Stress as a Reaction Stage Event Symptom Physiological Response Alarm Reaction Harassment at work Shock, alarm, anger, insomnia, confusion Increased heart rate, respiration, perspiration Resistance Harassment continues Few symptoms; appear to “get used” to harassment Increased adrenaline to maintain “overdrive” Exhaustion Harassment continues Long-term / permanent illness; possibility of death Heart conditions, insomnia, burnout
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Stress as an Event Accountant Artist Auto Mechanic Forester Hospital Manager Physician School Principal Police Officer Prime Minister Waiter Adapted from S. McShane, Canadian Organizational Behaviour , (Toronto: McGraw-Hill Ryerson, 2004) Low Stress Medium Stress High Stress
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Stress as an Interaction Stress is the interaction of an event and an individual that results in a stress response This response is not always the same,
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Unformatted text preview: regardless of the source, and varies in magnitude and duration • The individual is clearly seen as playing an active role in the evaluation of the stressor and handling of stress • This approach is also known as the transactional school of thought Workplace Stressors • Factors intrinsic to the job • Role in the organization • Relationships • Career development • Organizational structure and climate • Non-work factors C. L. Cooper, R.D. Cooper, and L.D. Eaker, Living with Stress (London: Penguin, 1988). Perceptions of Stress • Overall susceptibility to stress – Locus of control – Negative affectivity – Personality type • Perceptions of specific incidents of stress – Experience – Education and training – Support – Consequences – Perceived importance of the task The Costs of Stress • Psychological • Physical • Behavioural • Organizational...
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This note was uploaded on 10/19/2011 for the course MGMT 2202 taught by Professor Roda during the Spring '11 term at Dalhousie.

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Chapter 8 - regardless of the source and varies in...

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