Mastery Quiz 4 [answers]

Mastery Quiz 4 [answers] - Mastery Quiz 4 Mastery Quiz 4...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
Mastery Quiz 4 Mastery Quiz 4 Student: ___________________________________________________________________________ 1. Employees who view their employment relationship as a long-term marriage that requires flexibility and change over time are said to have: A. a weak psychological contract B. a relational psychological contract C. a transactional psychological contract D. a temporary psychological contract E. both 'A' and 'D' 2. Which of the following tends to increase due to higher employee involvement? A. Affective commitment. B. Cognitive dissonance. C. Continuance commitment. D. All of the above. E. None of the above. 3. People have a psychological contract when they: A. hold a permanent job B. work on contract with a company for a fixed time C. hold a part-time job D. have any of the above E. have only 'A' and 'C' 4. Emotions are defined as: A. feelings that are not directed towards anything in particular. B. our judgments about what is right or wrong. C. our intentions to act towards the attitude object. D. the cluster of beliefs, assessed feelings and behavioral intentions towards an attitude object. E. none of the above.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
5. Which of the following is an emotion? A. Surprise B. Perception C. Values D. Job dissatisfaction E. Organizational commitment 6. Employees do NOT expect precise and perfectly reciprocal exchanges when their psychological contract with the company is: A. short term B. relational C. transactional D. accidental E. legalistic 7. __________ are long-term attachments that encompass a broad array of subjective mutual obligations. A. Emotions B. continuance commitment attitudes C. Self-awareness and social awareness D. Relational contracts E. Attitudes 8. Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity. This ability probably means that your boss has: A. a high level of emotional intelligence. B. a high level of cognitive dissonance. C. a high degree of continuance commitment. D. all of the above. E. both "A" and "C". 9. Emotional labor refers to: A. the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. B. the tendency to change our attitudes so they become more consistent with our behaviors. C. a person's evaluation of the job and work context. D. a person's emotional attachment to identification with, and involvement in a particular organization. E. None of the above defines emotional labor.
Background image of page 2
10. Emotional dissonance is: A. the emotion people experience when they are dissatisfied with their paycheque. B. a significant cause of stress and job burnout.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/21/2011 for the course MHR 318 taught by Professor Manning during the Winter '08 term at Cal Poly Pomona.

Page1 / 11

Mastery Quiz 4 [answers] - Mastery Quiz 4 Mastery Quiz 4...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online