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Unformatted text preview: 1 Lecture 2 Individual in Organisation I MGMT1001 (Semester 2, 2011) MGMT1001 (Semester 2, 2011) Dr. Bernard Dr. Bernard Gan Gan OVERVIEW OF THIS LECTURE: OVERVIEW OF THIS LECTURE: PART I 1.Why look at individual behaviour? s The focus and the goals of organisational behaviour. s Five behaviours that managers want to explain, predict, and influence. 2. Attitudes s Three components of an attitude. s Three job-related attitudes. s The impact of job satisfaction has on employee behaviour s How individuals reconcile inconsistencies between attitudes and behaviour. PART II 3. Briefing on Assignment #1 - Essay Understanding individual Understanding individual behaviour behaviour S Organisational behaviour (OB) The actions of people at work S Dual focus of OB Individual behaviour Group behaviour s Norms, roles, team building, and conflict S Goals of OB To explain, predict, and influence behaviour. Organisational Organisational behaviour behaviour S Organisational behaviour is the study of the actions of people at work 5 important employee 5 important employee behaviours behaviours 1. Employee productivity A performance measure of both efficiency and effectiveness 2. Job satisfaction The individuals general attitude toward his or her job 3. Absenteeism The failure to report to work when expected 4. Turnover The voluntary and involuntary permanent withdrawal from an organisation 5. Organisational citizenship behaviour (OCB) Discretionary behaviour that is not a part of an employees formal job requirements, but which promotes the effective functioning of the organisation. 2. ATTITUDES 2. ATTITUDES S Attitudes Evaluative statements - either favourable or unfavourable - concerning objects, people, or events. S Components of an attitude Cognitive Cognitive component: the beliefs, opinions, knowledge, or information held by a person. Affective Affective component: the emotional or feeling part of an attitude. Behavioural Behavioural component: the intention to behave in a certain way. Subsequent behaviour Employee attitude 2 Three Three job job-related related attitudes attitudes s 1. Job satisfaction 1. Job satisfaction The individuals general attitude toward his or her job Job satisfaction is affected by level of income earned level of income earned and by the type of job type of job a worker does. Pause and Reflect: Pause and Reflect: So what if there is no job satisfaction? s Job Job satisfaction and productivity satisfaction and productivity Behaviour Productivity Attitude Job satisfaction + ?? ? Three Three job job-related related attitudes (contd) attitudes (contd) s Job satisfaction and absenteeism Job satisfaction and absenteeism Satisfied employees tend to have lower levels of absenteeism....
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This note was uploaded on 10/20/2011 for the course COMMERCE 3502 taught by Professor All during the One '11 term at University of New South Wales.
- One '11