MGMT1001 Wk4 lecture_S2 2011_Handouts

MGMT1001 Wk4 lecture_S2 2011_Handouts - Lecture 4...

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Lecture 4 – Communications MGMT1001 (Semester 2 2011) Dr. Bernard Dr. Bernard Gan Gan
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1. CATEI Evaluation – Form B (Feedback on Dr. B’s Large Group Teaching) 2. Importance of communication OVERVIEW OF THIS LECTURE: 3. Definition of communication 4. Models of communication 5. Interpersonal communication 6. Organisational communication
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Stefani Germanotta Vs Agnes Gonxha Bojaxhiu
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Definitions of Communication square6 “Communication is the transfer and understanding of meaning.” (Robbins, et al, 2009) square6 “It is about overcoming barriers.” (Blundell, 2004) square6 ‘Communication is not a one-way transmission but a two- way transaction dialogue.’ (Johannsen, 1971, cited in Blundel, 2004) square6 “The most important thing in communication is to hear what isn't being said.” Peter Drucker
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What do employers want? Junior Business Analyst $70k square6 Ability to understand user requirements; Focus on creativity, adaptability & proactive customer service; Exceptional Verbal & Written Communication; Negotiation & influencing skills square6 Director/Senior Manager Management Consultants $200k You will be able to demonstrate the following attributes: Highly developed analytical skills; Well-honed Project Analyst $100k square6 Able to work with extremely senior people & ask the right questions to walk away with the depth of understanding necessary to do your role; Your communication skills will need to be one of your strongest assets as the ability to question, present, interpret and influence is essential to your success. presentation and facilitation skills; Ability to cultivate strong client relationships ; Strong interpersonal and people management skills .
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Linear /Transmission model of communication Noise Message Channel Receiver Message Sender
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Diagnosing a communication problem You send an email to a co-worker, who is located in another city, asking a question.
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