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Unformatted text preview: with it. It is either: a. defective, b. your credit card has been charged to an amount that exceeds the one you were supposed to pay, c. you still have not received the product, d. or another problem has occurred. Write a claim letter about this to the company that sold you the product. 3. Go back to your role of a representative of the company that sent the original direct mail sales letter and write a letter of adjustment to the complaining customer. You may choose to either: a. grant the claim, b. refuse the claim, c. or propose a compromise....
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- Spring '11