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Unformatted text preview: Guests like to feel like they are being cared for personally by staff. It is important to empathize with the culture of guests to keep them happy and coming back. It is the general manager’s job to understand and allow for the cultures of the guest. Found pg. 122 in Functions and departments of a Hotel Pg. 123 role of a Hotel General manager...
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This note was uploaded on 10/20/2011 for the course HOSPITALIT 1100 taught by Professor Cod during the Spring '10 term at College of DuPage.
- Spring '10