MHR 101 HW 1 - HW #1, C1 Discussion Essay, MHR301-6, Spring...

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HW #1, C1 Discussion Essay, MHR301-6, Spring 2011, Justin No (G14 R4 S6) Job Title: Hotel, Motel, and Resort Desk Clerks (yellow) Job Zone: Two, Some Preparation Needed Definition: Knowledge: Score 86, Knowledge: Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Core Task: Score 94, Greet, register, and assign rooms to guests of hotels or motels. Work Activity: Score 76, Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. Self-competence assessment on my strength Scale: I gave myself a 6 on a 1-10 scale with 10 being the best. Facts: I believe that I have excellent customer service, which makes me perfect for me to work as a hotel desk clerk. I don’t have experience in this specific job but I did work at a dry cleaner for two years as a front clerk for that business. In that job, I learned the
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This note was uploaded on 10/21/2011 for the course MHR MHR 301 taught by Professor Rajsingh during the Spring '09 term at Cal Poly Pomona.

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MHR 101 HW 1 - HW #1, C1 Discussion Essay, MHR301-6, Spring...

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