Chapter 3. The Front Office !!! - BB

Chapter 3. The Front Office !!! - BB - Chapter 3 Part I:...

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The Front Office The Front Office HRT203 Chapter 3 – Part I:
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OBJECTIVES OBJECTIVES department Discuss the major functions of F/O: Reservations Guest registration Guest service Telecommunications (PBX) Night audit Guest check-out
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Organization of Front Office Organization of Front Office Services include: Processing guest reservations – reservation dept. Assigning rooms (Registration) – Front desk dept. Providing guest services – guest service dept Securing guest safety –   Guest check out- front desk dept
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Organization of Front Office Organization of Front Office Activities of all these areas are directed by the  front office manager  with assistance of  senior assistant front office manager FO manager reports to the director of rooms  division or resident manager (= Director of  rooms division)
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Reservations Reservations Key duty – “Selling every available room 
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Chapter 3. The Front Office !!! - BB - Chapter 3 Part I:...

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