Chapter 3. The Front Office (Part One) - BB

Chapter 3. The Front Office (Part One) - BB - Chapter 3...

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The Front Office The Front Office HRT203 Chapter 3 – Part I:
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OBJECTIVES OBJECTIVES office department Discuss the major functions of F/O: Reservations Guest registration Guest service Telecommunications Night audit Guest check-out
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Organization of Front Office Organization of Front Office Services include: Processing guest reservations –  Assigning rooms (Registration) –  Providing guest services –  Securing guest safety – 
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Organization of Front Office Organization of Front Office Activities of all these areas are directed by the  front office manager  with assistance of  senior assistant front office manager FO manager reports to the director of rooms  division or resident manager (= Director of  rooms division)
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Reservations Reservations Key duty – “Selling every available room  at the  most profitable rate possible Reservations department staff:
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This note was uploaded on 10/21/2011 for the course HRT hrt 203 taught by Professor Lee during the Spring '11 term at Cal Poly Pomona.

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Chapter 3. The Front Office (Part One) - BB - Chapter 3...

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