Chapter 3. The Front Office (Part Two) - BB

Chapter 3. The Front Office (Part Two) - BB - Chapter 3...

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The Front Office The Front Office HRT203 Chapter 3 – Part II:
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OBJECTIVES OBJECTIVES office department Discuss the major functions of F/O: Reservations Guest registration Guest service Telecommunications Night audit Guest check-out
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Guest Services Guest Services Guest Services Staff Concierge Reports to the front office manager tours and special arrangements Concierge Assistant Works in cooperation with bell captain     under the direction of the concierge Receives requests for service from F/D     agents or guests - perform them - Assists the concierge or bell captain in evaluating bellstaff
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Guest Services (Cont.) Guest Services (Cont.) Guest Services Staff Bell Captain Works closely with assistant concierge under the direction of the  concierge Has complete authority over the conduct and activities of the 
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Chapter 3. The Front Office (Part Two) - BB - Chapter 3...

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