Chapter 4. Housekeeping (Part One) - BB

Chapter 4. Housekeeping (Part One) - BB - Chapter 4 (Part...

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HOUSEKEEPING HOUSEKEEPING HRT203 Chapter 4 (Part I):
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OBJECTIVES OBJECTIVES Describe the role of each housekeeping staff: Executive housekeeper, Assistant housekeeper, Inspector, House staff, Guest room attendant, Runner, Linen room attendant etc. Explain why scheduling is important Define the turnover & analyze its effects on staffing Explain the importance of inventory control Name four reasons why linen would be taken out of circulation Guestroom cleaning procedures
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HOUSEKEEPING  HOUSEKEEPING  Essential to effective hotel operations Not one department can exist with HK service Timing of HK activities is affected by the requirements of other departments The complexity of scheduling -> cooperation & flexibility are essential for the effective performance of jobs It can comprise 75% or more of the total permanent staff at economy/budget hotels More unskilled workers on its staff Room attendants, cleaners, & house staff
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HOUSEKEEPING STAFF Executive Housekeeper Director of housekeeping Work under the direction of rooms manager or GM (in a small hotel) & RM or assistant GM (in a large hotel) Responsible for the cleanliness and order of the entire hotel Main duties include: Hiring housekeeping personnel Maintaining accurate records on inventory and personnel
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Chapter 4. Housekeeping (Part One) - BB - Chapter 4 (Part...

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