Chapter 4. Housekeeping (Part Two) -BB

Chapter 4. Housekeeping (Part Two) -BB - Chapter 4 Part...

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HOUSEKEEPING HOUSEKEEPING HRT203 Chapter 4 – Part Two:
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OBJECTIVES OBJECTIVES Describe the role of each housekeeping staff: Executive housekeeper, Assistant housekeeper, Inspector, House staff, Guest room attendant, Runner, Linen room attendant etc. Explain why scheduling is important Explain the importance of inventory control Name four reasons why linen would be taken out of circulation Understand guestroom cleaning procedures
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SCHEDULING SCHEDULING Executive housekeeper typically schedules personnel 15 days in advance Adjust the employees’ work schedules to fit demand (number of rooms to be cleaned) Documents needed: A weekly room forecast A revised three-day rooms forecast A forecast of group bookings A weekly function sheets A list of occupied rooms A list of daily check out
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SCHEDULING (Cont.) SCHEDULING (Cont.) Staffing decision Average minutes required to clean a room (30 minute) Number of rooms to be cleaned (occupied rooms) Work shift per employees (8 hr/employee) Exercise 200-room Collins Hotel Projected occupancy: 80% Average cleaning time: 30 minutes Average work hours/shift: 8 hrs = 10 ÷ X
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SCHEDULING (Cont.) SCHEDULING (Cont.) Time required to clean a room More than 30 min (8-10 rooms/shift): luxury hotels Limited service guest room attendants may be able to clean more than 14-16 rooms Guest room attendants arrive by eight in the
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Chapter 4. Housekeeping (Part Two) -BB - Chapter 4 Part...

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