HOUSEKEEPING Part 2

HOUSEKEEPING Part 2 - HOUSEKEEPING Part 2 SCHEDULING...

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HOUSEKEEPING Part 2 SCHEDULING Executive housekeeper typically schedules personnel 15 days in advance Adjust the employees’ work schedules to fit demand (number of rooms to be cleaned) Documents needed: A weekly room forecast A revised three-day rooms forecast A forecast of group bookings A weekly function sheets A list of occupied rooms A list of daily check out SCHEDULING (Cont.) Staffing decision Average minutes required to clean a room (30 minute) Number of rooms to be cleaned (occupied rooms) Work shift per employees (8 hr/employee) Exercise 200-room Collins Hotel Projected occupancy: 80% Average cleaning time: 30 minutes Average work hours/shift: 8 hrs = 10 SCHEDULING (Cont.) Time required to clean a room More than 30 min (8-10 rooms/shift): luxury hotels Limited service guest room attendants may be able to clean more than 14-16 rooms Guest room attendants arrive by eight in the morning, get their keys, check the Work 8 hours per shift with a 30 min lunch break and two 15min breaks Resort: attendants are usually scheduled later in the day Commercial: attendants are scheduled early in the morning Master Staffing Sheet (figure 4-3)
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Provides complete breakdown of various work stations of the guest room
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HOUSEKEEPING Part 2 - HOUSEKEEPING Part 2 SCHEDULING...

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