Chapter_6_and_8_Quality_and_Lean_Systems

Chapter_6_and_8_Quality_and_Lean_Systems - Total Quality...

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Michigan State University, 2004 - 1 - Michigan State University, 2008 Total Quality Management and Lean Systems
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Michigan State University, 2004 - 2 - Michigan State University, 2008 Total Quality Management A corporate approach to the implementation and delivery of higher quality products and services in less time to the market Quality the answer, not the problem. Proactive approach Recognizes true costs of poor quality
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Michigan State University, 2004 - 3 - Michigan State University, 2008 Major Axioms of TQM Commitment to Quality Continuous Improvement Extensive use of Scientific Tools and Techniques Total Involvement in the Quality Undertaking
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Michigan State University, 2004 - 4 - Michigan State University, 2008 Pioneers of TQM Frameworks Dr. W. Edwards Deming Dr. Joseph Juran Philip B. Crosby Imai
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Michigan State University, 2004 - 5 - Michigan State University, 2008 Deming’s 5 Deadly Sins Lack of constancy Concentration on short term profits What is short-term? Over reliance on performance appraisals Incentive based pay Job-hopping Over emphasis on visible figures
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Michigan State University, 2004 - 6 - Michigan State University, 2008 Juran and TQM Compelling definitions of quality and the cost of quality (COQ) Appraisal costs Internal failure costs External failure costs Prevention costs
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Michigan State University, 2004 - 7 - Michigan State University, 2008 Philip B. Crosby Absolutes for quality management Conformance to customer requirements Prevention Zero defects Price of nonconformance “Quality is Free”
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Michigan State University, 2004 - 8 - Michigan State University, 2008 Imai and Continuous Improvement Kaizen (continuous improvement) Process view of the system Success comes from people Constant sense of urgency
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Michigan State University, 2004 - 9 - Michigan State University, 2008 6– 6– 9 Histogram uncover patterns in data Issue People Equipment Material Process Environment Possible causes Management Cause and Effect Analysis uncover contributors to a problem Defects in Jeans Defect type Tally Total A. Tears in fabric //// 4 B. Discolored fabric /// 3 C. Broken //// //// //// //// //// //// //// / 36 //// // 7 Total 50 C. Broken zipper D. Ragged seams Check Sheets frequency and location of problems Frequency Item 3 Cumulative Percentage Item 5 Item 1 Item 6 Item 4 Pareto Analysis Identify critical (frequent) problems Quality Improvement Tools
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Michigan State University, 2004 - 10 - Michigan State University, 2008 6– 6– 10 10 Scatter Diagrams
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This note was uploaded on 10/21/2011 for the course SCM 303 taught by Professor Bixbycooper during the Spring '09 term at Michigan State University.

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Chapter_6_and_8_Quality_and_Lean_Systems - Total Quality...

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