CH10+Uncertainty+Reduction+Theory

CH10+Uncertainty+Reduction+Theory - G201: Intro to Comm...

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G201: Intro to Comm Theory Fall 2010 1 Please note: Charles Berger “Central to the present theory is the assumption that when strangers meet, their primary concern is one of uncertainty reduction or increasing predictability about the behavior of both themselves and others in the interaction.” (quoted in Griffin, 125) Need to predict and explain behavior Make inferences based on observed behavior Behavioral How to act? Eye contact? Smiling? Shaking hands? Cognitive Interests? Values and beliefs? What makes this person tick?
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G201: Intro to Comm Theory Fall 2010 2 Verbal communication Given the high level of uncertainty present at the onset of the entry phase, as the amount of verbal communication between strangers increases, the level of uncertainty of reach interactant in the relationship will decrease. As uncertainty is further reduced, the amount of verbal communication will increase. VERBAL
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CH10+Uncertainty+Reduction+Theory - G201: Intro to Comm...

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