CB Notes for Test 4

CB Notes for Test 4 - Tony Hayward were sorry Chapter 15...

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CB Notes for Test 4 02/12/2010 18:38:00 They listen and ask questions and then apologize Always call unsatisfied customers and see how they are doing or try to  sympathize with them
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Unformatted text preview: Tony Hayward were sorry Chapter 15 Consumer Misbehavior illumistream 4/22/09 rosaryfilms 5/26/08 02/12/2010 18:38:00 02/12/2010 18:38:00...
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CB Notes for Test 4 - Tony Hayward were sorry Chapter 15...

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