CB Notes for Test 4

CB Notes for Test 4 - ← ← Tony Hayward – “we’re...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
CB Notes for Test 4 02/12/2010 18:38:00 They listen and ask questions and then apologize Always call unsatisfied customers and see how they are doing or try to  sympathize with them
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Background image of page 2
Background image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ← ← Tony Hayward – “we’re sorry ← ← Chapter 15 ← Consumer Misbehavior ← ← illumistream 4/22/09 ← rosaryfilms 5/26/08 ← 02/12/2010 18:38:00 ← 02/12/2010 18:38:00 ←...
View Full Document

{[ snackBarMessage ]}

Page1 / 3

CB Notes for Test 4 - ← ← Tony Hayward – “we’re...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online