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8Process_Thinking - Process Thinking for Strategic Success...

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Process Thinking for Strategic Success Dr. Than K. Nguyen
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What is a Process? Chemical Process Flow Chart Flow of molecules and atoms via a Process to induce chemical reactions under heat and compression in presence of catalyst Improve yield by re-designing and fine tuning chemical process Business Process Chart Flow of energy, resources (labor, knowledge, materials, financial) to create value Design and fine tune Process to make things work more efficiently to create superior value under impact of changing external forces
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Business Process Activities ( Throughput ) Resources ( Input ) Product/Service ( Output ) Suppliers Buyers Company Superior “Value” Proposition Production Factors Asset & Cost Items Efficient “Value- adding” Process Land, Facilities, Equipments (capital) and Materials (cost) Labor (human input - work) Knowledge (technology, know how, skills) Attitude, Motivation Money (cash, credit) Relationship, Corp. Image (Corp responsibility, brand) Price (Low Cost) Quality (reliability,
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