10Hard_Tools - Hard Tools for Strategic Implementation Dr....

Info iconThis preview shows pages 1–8. Sign up to view the full content.

View Full Document Right Arrow Icon
Hard Tools for Strategic Implementation Dr. Than K. Nguyen
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
What are the Hard Tools? Soft versus Hard – Unclear concept of “hardness” Numbers versus Ideas Quantitative versus Verbal Hardware versus Software Hard tools also referred as “Operation Research” (taught in US universities) or “Statistical” techniques with visual (graphical) representation
Background image of page 2
What are the Hard Tools? Most widely used Hard Tools for Strategic Implementation: Flow Charts (or Process Mapping) Pareto Charts Run Charts Scatter Diagrams Histograms Control Charts Process Capabilities There are hundreds other hard tools depending on the writers or consultants
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Characeristics of Hard Tools? Most tools rely on historical data and interpret the past. However, past performance is no guarantee for future success Companies have to balance cost of collecting and analyzing historical data with need to improve quality control or to predict the future. Old data could quickly become obsolete in a world of “accelerated changes”
Background image of page 4
Hard Tool Samples Flow Charts : visual representation of processes and their sequential activities to identify ideal paths and detect actual deviations Pareto Charts : vertical bar graphs to display relative importance of problems or conditions to set priorities or choose starting point for problem solving. Examples: types of defects versus number of defects before rework or types of customer complaints versus cost to company Run Charts : historical trends to help focus attention on vital changes in the process
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Hard Tool Samples Scatter Diagrams : relationships between variables to test whether the variables are related (posible cause and effect relationships – positively or negatively correlated). Example: weight versus height or overtime hours and errors Histograms : frequency distribution of data – normal (symetrical) or skewed distribution (positively to the right or negatively to the left)
Background image of page 6
Hard Tool Samples Control Charts : magnitude of variation within upper and lower control limit (UCL-LCL and average) to detect systemic (common) or special causes for variation or to see if “process is out of control”. Example: defect or delay measurement versus
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 8
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 19

10Hard_Tools - Hard Tools for Strategic Implementation Dr....

This preview shows document pages 1 - 8. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online