10Soft_Tools - Soft Tools for Strategic Implementation Dr....

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Soft Tools for Strategic Implementation Dr. Than K. Nguyen
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What are the Soft Tools? Soft versus Hard – Unclear concept of “softness” Ideas versus Numbers Software versus Hardware Soft tools also referred as “Seven Management and Planning Tools for Continuous Quality and Productivity Improvement” widely used in Japan Soft tools also called “Total Quality Control 2 tools to facilitate brainstorming Anonymous chat at Halliburton KBR De Bono’s “Six Hats” process
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What are the Soft Tools? Soft Tools for Strategic Implementation: Affinity diagrams or KJ Method (Jiro Kawakita) Interrelationship Diagraph (ID) Tree diagrams Prioritisation matrices Matrix diagrams Process decision program charts Activity network diagrams Above are the seven “Soft Tools” called TQC2 in the 1970’s. There are hundreds other TQC methods depending on the writers or consultants
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What are the Soft Tools? TQC2 fine tuned Deming’s Shewart Cycle (1950): Plan – in formal plan our in our head Do – then learn by trial and error Check – result feedback Act – corrective measure Now there are hundreds other methods taught at US universities in “Operational Research ” classes New tools for brainstorming or collaborative works: Net meeting, video teleconferencing, Skype MS SharePoint, Wiki
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Soft Tool Samples Affinity Diagram links and connects seemingly disparate or opposite ideas at higher level (creative) Interrelationship Diagraph identifies basic causes and effects of interrelated factors (logical) Tree Diagram defines goal and sub-goals, strategy and detailed actions, task and sub-tasks Prioritization Matrix helps clean out “pet projects” by setting priority based on weighted criteria Matrix Diagram shows relationship via matrix which could be multi dimensional (not just 2)
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Soft Tool Samples Process Decision Program Chart (PDPC) anticipates contingency (scenario analysis) Activity Network Diagram maps path and duration for scheduling and monitoring. Most common diagrams are: PERT – Program Evaluation and Review Technique CPM – Critical Path Method
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10Soft_Tools - Soft Tools for Strategic Implementation Dr....

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