FOM_1A_Online - MSOR 2011: Operations Management...

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1 Warwick Business School Foundations of Management: Ross Ritchie MSOR 2011: Operations Management
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2 Warwick Business School Objectives What is Operations Management? Why is Operations Management Important? What do Operations Managers do?
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3 Warwick Business School The Operations Management Function: the part of the organisation that produces and delivers products and services to the customer Product / service development Personnel Sales and marketing Purchasing Accounting and finance Operations Management
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4 Warwick Business School The position of the operations function marketing Operations Church call on newcomers manage appeals develop support networks for members weddings, funerals … in-store displays test consumer tastes pay suppliers and staff design sandwiches make sandwiches customer research advertise pay suppliers and staff raise development capital design new furniture distribute and sell furniture identify needs capital distribution design make and distribute accounting and finance product development Pret a Manger IKEA process perspective
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5 Warwick Business School The real extent of the operations management function Product / service development Personnel Sales and marketing Purchasing Accounting and finance Operations Management
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6 Warwick Business School Considerations in OM How organisations design goods
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7 Warwick Business School Considerations in OM (2) How organisations design services
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8 Warwick Business School Considerations in OM (3) The way goods are manufactured
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9 Warwick Business School Considerations in OM (4) How a personal service is delivered
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10 Warwick Business School Considerations in OM (5) How organisations treat people/ staff
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This note was uploaded on 10/24/2011 for the course ECONOMICS 30112 taught by Professor Ahfdka during the Spring '11 term at Coventry.

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FOM_1A_Online - MSOR 2011: Operations Management...

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