HTH 372 Exam 2 - HTH 372 EXAM 2 STUDY GUIDE Communication What is communication o The act of communicating transmission The exchange of thoughts

HTH 372 Exam 2 - HTH 372 EXAM 2 STUDY GUIDE...

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HTH 372 EXAM 2 STUDY GUIDE Communication What is communication? Interpersonal rapport o How? Convey a message Listening actively Asking questions Storytelling Humor o We communicate a number of things Thoughts Feelings Values Opinions Need Desires o Two main categories of communication Verbal communication Information-giving Directive or sometimes argumentative Exploratory Self-disclosing Nonverbal communication Facial expressions Body language Diagrams Often easy to misinterpret May not match verbal communication o Any message is: 7% verbal 38% vocal 55% facial 100% total emotional impact self-disclosure o what and how much you tell another person o the process of revealing personal, private, and intimate thoughts, feelings and information to another person communication in love relationships o behavioral attributions: why did you do that? o Attribution Place blame vs. give credit What you attribute to the other’s negative and positive actions Reflects happy or unhappy relationship o Relationship-enhancing attributions Assume negative behavior is due to something external Attribute positive behavior to something internal about partner Perceive negative behavior as unusual or uncharacteristic Positive behavior is part of a stable pattern
Focus on all other positive aspects of relationship, don’t dwell on the negative Perceive positive behavior as consistent with other behaviors in the past o Distress-maintaining attributions Assume negative behaviors are Due to something internal about the partner o Positive behavior is caused by something external Typical of individual’s pattern of negative behavior o Positive behavior is atypical and temporary Consistent with negative behaviors from the past o Positive behavior is inconsistent with past behaviors/performed for self-serving reasons Ultimately leading to distress o Patterns of effective communication Validating communication Conflicts resolved through calm discussion and compromise Volatile communication Explosive, flammable, unpredictable Openly and vigorously airing feelings and fighting out differences until an agreement is made Conflict-avoiding communication Opposite of volatile Let it go, no big deal, mutual resolution may not be met o Difficulties in communication Misunderstanding caused by words having different meanings for different people Literally not speaking the same language or not understanding slang and idioms Mixed verbal and nonverbal messages Not listening carefully Not getting the other person’s attention Sexual communication o Talk is difficult o Little talk as children, functions are “dirty” Deprived of vocabulary Convey message that talk of sex is unacceptable No model for learning Media is often unrealistic and not positive o

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