12e_TB_Chap_3

Strategic Management: Creating Competitive Advantages

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Chapter 03 - Corporate Social Responsibility and Business Ethics Chapter 03 Corporate Social Responsibility and Business Ethics Multiple Choice Questions 1. (p. 45) According to a survey of over 2000 board of directors, which of these stakeholders were perceived to be most important? A. Stockholders B. Employees C. Customers D. Society Difficulty: Medium Learning Objective: 1 2. (p. 45) Which of these stakeholders, according to a survey of board of directors, was perceived to be least important? A. Government B. Society C. Employees D. Stockholders Difficulty: Hard Learning Objective: 1 3. (p. 45) Which of these is NOT a step in incorporating the interests of stakeholders into its mission statement? A. Identification of stakeholders B. Understanding the stakeholders' specific claims vis-à-vis the firm C. Incorporating all the claims of various stakeholders into the mission with equal emphasis D. Coordination of the claims with other elements of the company mission Difficulty: Medium Learning Objective: 1 3-1
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Chapter 03 - Corporate Social Responsibility and Business Ethics 4. (p. 45) With regards to stakeholders' specific claims vis-à-vis the firm, the claims of various stakeholders groups A. Are always in sync B. Are never resolved C. Must be ignored D. Often conflict Difficulty: Medium Learning Objective: 1 5. (p. 45) The process of reconciliation of the claims made on the firm is necessary because A. The number of claims against any firm is so large B. The government mandates that reconciliation be achieved C. The claims of various groups often conflict D. A firm is susceptible to liability suits Difficulty: Hard Learning Objective: 1 6. (p. 46) Participation in distribution of profits and election of board of directors are claims of which of these stakeholders vis-à-vis the firm? A. Stockholders B. Customers C. Suppliers D. Government Difficulty: Medium Learning Objective: 1 3-2
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Chapter 03 - Corporate Social Responsibility and Business Ethics 7. (p. 46) Adequate working conditions, freedom from arbitrary and capricious behavior on the part of company officials and share in fringe benefits are claims of which of these stakeholders? A. Customers B. Employees C. Suppliers D. Competitors Difficulty: Easy Learning Objective: 1 8. (p. 46) Professional relationship in contracting for, purchasing and receiving goods and services represent the claim of which of these stakeholders vis-à-vis the firm? A. Local communities B. Customers C. Suppliers D. Creditors Difficulty: Medium Learning Objective: 1 9. (p. 46) Competitors as a stakeholder would have which of the following claims on a firm? A. Share in fringe benefits B. Election of board of directors C. Continuing source of business D. Business statesmanship on the part of peers Difficulty: Hard Learning Objective: 1 3-3
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Chapter 03 - Corporate Social Responsibility and Business Ethics 10. (p. 46) Fair competition is a: A. Customer claim B. Creditor claim C. Union claim D. Competitor claim Difficulty: Medium
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12e_TB_Chap_3 - Chapter 03 - Corporate Social...

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