Exam 3 - Chapter 11 Communication in Groups and Teams I...

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Chapter 11 Communication in Groups and Teams I. Defining Groups and Teams A. Group : three or more people who interact over time, depend on one another, follow some shared rules, and have a common goal B. Team : members bring in different complementary resources B.1. Every team is a group but not every group is a team C. Size: three people makes a group C.1. Size and Complexity (Group vs. Organization) C.1.a. The larger the group the more complex it gets C.1.b. Organization is usually at least ten to twenty C.2. The optimal group size is considered between 5 and 7 members II. Types of Groups and Teams A. Project Team: each member has a specific resource that they bring to the group B. Focus Group: a research method, a way of using groups (like advertisers and marketers) to get information about a product or service C. Advisory Group: a group of people who have knowledge or expertise and either analyze a problem, tackle a problem, or provide advice to the person or persons who are making the decision. Their job is to make recommendations and provide advice for the decision maker D. Decision Making Group: (like a Board) this group makes big decisions. Composed of “executives” E. Brainstorming Group: a group collects for an amount of time when they need to solve a problem E.1. Rules of Brainstorming E.1.a. Do not evaluate ideas in any way (you need to get the ideas flowing) E.1.b. Record every single idea so that all members can see them E.1.c. Build on Ideas E.1.d. Encourage creativity
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III. Strengths and Limitations of Groups A. Strengths A.1. More knowledge, more brain power, experience A.2. More ideas A.3. Greater chance of correcting errors A.4. More perspectives A.5. Commitment and Motivation A.6. Develop Collective Memory: we each remember different things so together you have a greater memory B. Limitations B.1. Time and Energy B.1.a. More time consuming B.1.b. Therefore, groups should not be used for a crisis situation B.1.c. Groups should not be used for the implementation of policies or where the procedures have already been decided B.2. Conformity Pressures – pressures to go along with the group B.3. Group Think B.4. Interpersonal Tension: you disagree, someone is annoying B.5. Conflict IV. Group Developmental States A. Orientation (forming): the stage where everyone is getting to know each other and figure out how they are going to achieve their goal B. Conflict (storming): important to use Conflict Management C. Emergence (norming): you rise out of the conflict and you get something solved D. Production (Performing): good work is finally being made. Conflict can still exist E. Termination (mourning/adjourning) E.1. Positive experience – look for other opportunities to work together
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E.2. Negative experience V. Features of Small Groups A. Interaction Patterns: who is talking to whom, who talks to who in the group B. Norms: the rules that evolve in a group (rules can be implicit or explicit) B.1. Conformity to the norms – generally a good thing C. Cohesion: members of the group like one another, a connection among thr group C.1.
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