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Unformatted text preview: 3.iv. Paraphrase back what you think you have heard 3.v. Help create an orderly an analysis of the situation 3. Barriers to Effective Listening a. Situational Obstacles:- Message overload- Message Complexity- Environmental Distractions b. Internal Obstacles- Preoccupations- Prejudgements- Lack of Effort- Not Recognizing Diverse Listening Styles 4. Forms of Ineffective Listening a. Pseudolistening b. Monopolizing: when someone dominates the conversation c. Selective Listening d. Defensive Listening e. Ambiguishing: the intent to not listen or understand f. Literal Listening: not onting ones tone 5. Informational and Critical Listening: a. Be mindful b. Control Obstacles c. Ask questions d. Use aids to recall e. Organize information 6. Relationship Listening Skills a. Be mindful b. Suspend Judgment c. Strive to understand others perspectives- Minimal encourages- Paraphrase d. Express support...
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This document was uploaded on 10/27/2011 for the course COM 134 at Miami University.
- Fall '08