Test 2 Study Guide Part 2

Test 2 Study Guide Part 2 - CHAPTER 6: Listening and...

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CHAPTER 6: Listening and Responding to Others I. Hearing vs. Listening Hearing: physical and psychological process Listening: psychological process A. Listening 1. 6 Activities of Listening: a. Being Mindful b. Physically Receiving Communication (hearing) c. Selecting and Organizing Information d. Interpreting e. Responding: expresses interest, gives feedback to the speaker f. Remembering 2. Types of Listening: a. Passive Listening: whatever you pick up - Ex: watching tv b. Active Listening: you take in stimuli but are also physically involved, non-verbals engaged c. Listening for Enjoyment d. Listening for Information e. Critical Listening: listening and assessing information, looking for logic, comparing and contrasting f. Listening to Empathize 1. Empathy : you put yourself in others’ shoes 2. Sympathy : feel sorry for someone 3. Steps to Empathizing: 3.i. Focus on the other, minimize interruptions 3.ii. Ask questions to help sort out the situation 3.iii. Seek clarification and elaboration 3.iv. Paraphrase back what you think you have heard 3.v. Help create an orderly an analysis of the situation 3. Barriers to Effective Listening a. Situational Obstacles: - Message overload - Message Complexity - Environmental Distractions b. Internal Obstacles - Preoccupations - Prejudgements - Lack of Effort - Not Recognizing Diverse Listening Styles 4. Forms of Ineffective Listening a. Pseudolistening b. Monopolizing: when someone dominates the conversation c. Selective Listening d. Defensive Listening e. Ambiguishing: the intent to not listen or understand
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f. Literal Listening: not onting ones tone 5. Informational and Critical Listening: a. Be mindful b. Control Obstacles c. Ask questions d. Use aids to recall e. Organize information 6. Relationship Listening Skills a. Be mindful b. Suspend Judgment c. Strive to understand others’ perspectives - Minimal encourages - Paraphrase d. Express support CHAPTER 7: Creating Communication Climates I. Communication Climate : the emotional tone of a relationship between two people A. Confirmation vs. Disconfirmation A.1. Confirmation: communicating that you are worthy and valuable A.1.a. Recognition: expressing awareness of another A.1.b. Acknowledgement: higher level – giving them your attention A.1.c. Endorsement: communicating that what you respect
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Test 2 Study Guide Part 2 - CHAPTER 6: Listening and...

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