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Herzberg’s Hygeine Factors: hygiene factors lead to dissatisfaction, motivators lead to satisfaction. The opposite of job dissatisfaction is no job dissatisfaction. Ex – FALSE: Herz. Argues effective punish and reward satisfaction. - Environmental or hygiene factors like bad work space, salary, bad boss will make people unhappy and demotivated and lead to job dissatisfaction. Intrinsic factors – those that answer peoples need for growth and achievement – are motivating and create job satisfaction. The opposite of job dissatisfaction is no job dissatisfaction etc. Motivators unlike hygiene factors have LT effect - Motivation Hygiene Theory – work should be enriched to bring about effective use of personnel. Enrichment gives employees opportunity for psychological growth (satisfaction). “horizontal job loading” (-)makes a job bigger. Ex – quotas, take on more functions, rotation, take away the hard part of the task, increase amt of production expected - Vertical Loading(+) – removing controls, increasing accountability, give an assignment they can see from start to finish, job freedom, give new and difficult tasks, enable them to become experts. Ex – give employee ownership of work, decrease supervisor check point, hold person responsible for work Process Fairness : results in employees being more creative and productive adding to bottom line, inexpensive
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This document was uploaded on 10/27/2011 for the course MKT 291 at Miami University.

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Print One Sheet - Herzbergs Hygeine Factors: hygiene...

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