Exam 1- SG - MANAGEMENT 291 EXAM 1 Chapter 1 10(246-262...

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MANAGEMENT 291 EXAM 1 Chapter 1, 10 (246-262), Chapter 4, Chapter 5, Chapter 14 Chapter 1 – Managers Get Results with and through Others Management: process of working with and through others to achieve organizational objectives efficiently and ethically 4-P Cycle of Continuous Improvement o People Products Processes Productivity Effective managers are team players empowered by the willing and active support of others who are driven by conflicting self interests Dealing effectively with people is what management is all about. The skills listed by Wilson constitute a goal creation/commitment/feedback/reward/accomplishment cycle Managers with high skills master tend to have better subunit performance and employee morale than managers with low skills mastery Effective female and male managers do not have significantly different skill profiles Organizations have been reengineered for greater speed, efficiency, and flexibility in the 21 st century The Field of Organizational Behavior: Past and Present Organizational behavior: interdisciplinary field dedicated to better understanding and managing people at work; research and application oriented o Three basic levels of analysis are individual, group, and organizational OB is a horizontal discipline that cuts across virtually every job category, business function, and professional specialty Human Relations Movement (1930s) – paying more attention to the “human” factor employees need supportive supervision and group dynamics have a positive effect on job performance Theory Y: a modern and positive set of assumptions about employees being responsible and creative; created by McGregor in contrast to his pessimistic and negative theory X. McGregor believed managers could accomplish more through others by viewing them as self energized, committed, responsible, and creative beings Human resource movement opened the door to more progressive thinking about human nature – managers begin to see employees as active social beings and took steps to create more humane work environments Total Quality Management Movement – an organizational culture dedicated to training, continuous improvement, and customer satisfaction o Continuous customer centered, employee driven improvement 85-15: if something goes wrong 85% of the time there is something wrong with the system and 15% of the time it is the individuals fault Principles of TQM – 4 common principles o Do it right the first time to eliminate costly rework o Listen to and learn from customers and employees o Make continuous improvement an everyday matter
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o Build teamwork, trust, and mutual respect People are the key factor in organizational success Contingency Approach: using management tools and techniques in a situation appropriate manner, avoiding the one best way mentality New Directions in OB Human capital: the productive potential of ones knowledge and actions Today’s executives are very concerned about recruiting and retaining talented
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Exam 1- SG - MANAGEMENT 291 EXAM 1 Chapter 1 10(246-262...

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