Ops_Lecture1_Week1_J - 1 1 The Growth of Services and the Evolution of Operations Management Week Dates Topics Readings etc 1 The Growth of

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Unformatted text preview: 1 1 The Growth of Services and the Evolution of Operations Management Week Dates Topics, Readings, etc. 1 Jan 10 14 The Growth of Services and the Evolution of Operations Management Readings (1) Chapter 1: The Role of Services in an Economy (2) McComb Note 1: Some Introductory Notes on Operations Management (3) Lecture Slides: Introduction to Operations School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D . Mark A. McComb, CQE, Ph.D. Associate Professor of Management Science Management 2 The Growth of Services and the Evolution of Operations We are witnessing the greatest labor migration since the industrial revolution. The migration from agriculture and manufacturing to services is both invisible and largely global. Fitzsimmons & Fitzsimmons, Chapter 1 Modern organizations must deal with four basic challenges. Mission- What are we trying to accomplish? Competition- How do we acquire and sustain a competitive advantage? School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D . Performance- How do we deliver results consistent with our mission? Change- How do we cope with change? 2 The Growth of Services and the Evolution of Operations Services now dominate modern economies 80.0 90.0 Growth of Service Employment 3 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 Percent of Labor Force 1965 1975 1985 1995 2005 School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D . Source: Bureau of Labor Statistics What changes have been caused by the growth of services? 4 The Growth of Services and the Evolution of Operations The influence of services on modern economies Service A service is a time-perishable, intangible experience performed for a customer acting in the role of co-producer. Fitzsimmons & Fitzsimmons, Chapter 1 Service Operations Management Service operations management is the business function responsible for planning, coordinating, and controlling the resources needed to produce and deliver a companys services. School of School of Business Business Service Operations Management, Spring 2011 Mark A. McComb, CQE, Ph.D . Although somewhat invisible to the marketplace, the operations function in a typical company accounts for well over half the employment and well over half the physical assets. Roger Schmenner 3 5 The Growth of Services and the Evolution of Operations 1. To understand how people organize themselves for productive enterprise. Why should you want to study service operations? 2. To learn how goods and services are produced. 3. To understand what operations managers do....
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This note was uploaded on 10/25/2011 for the course ACC 201 taught by Professor A during the Spring '11 term at University of Minnesota Crookston.

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Ops_Lecture1_Week1_J - 1 1 The Growth of Services and the Evolution of Operations Management Week Dates Topics Readings etc 1 The Growth of

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